Coronavirus FAQs from Resorts World Arena

If you've got tickets to an event here at Resorts World Arena in the coming weeks, then give this a read.


We have been closely monitoring the advice of WHO, PHE and Local Government in relation to COVID-19. The threat of the virus has impacted many events and we are working closely with organisers to reschedule events. If you are planning to visit Resorts World Arena over the next few weeks, please continue to check this website to get the very latest information.  Please rest assured that as soon as we have updates on shows, you'll be the first to hear about them. Our teams are working as hard as they possibly can, and we thank you for your patience and understanding in these unprecedented times. Here's everything you need to know...

Will I get a refund if my event is cancelled?

If an event is cancelled, advice about refunds will be available from your original point of purchase. If you bought your tickets from our official box office, The Ticket Factory, you can see their FAQs here

If I’ve purchased pre-paid parking at the venue and my event is cancelled, can I have it refunded?

For parking enquiries, please check out the NEC Parking page here!