Ticketing Enquiries
If you have purchased your tickets from The Ticket Factory, please check out the Need Help pages on The Ticket Factory website.

If you purchased tickets from elsewhere, then please contact your point of purchase.


Venue Box Office Location/Opening Enquiries
Please refer to the Resorts World Arena FAQs.


Doors Open / Event Timings Enquiries
Doors opening times are detailed on your ticket.

Often we don't receive the actual performance times until closer to the event. These times are subject to change but you can find the latest times on your specific event page. Choose your event from our What's On page. 


Accessibility Enquiries
Further information about our accessibility policy and dedicated ticket line can be found on our Accessibility pages.


Getting Here / Parking Enquiries
Resorts World Arena is situated on the NEC site. For more details of how to get here check out our Getting Here pages.


Amplify Hospitality Enquiries 
Find out more about our official Hospitality provider Amplify here or call one of our friendly Amplify team on 0344 338 0333.


Food & Drink Provision Enquiries
We have a variety of food and drink outlets inside the arena, find out more on our Inside The Arena page.  


Event Organiser or Promoter Enquiries 
Looking to put on an event? Further information can be found here or contact our sales team on [email protected].


For all other enquiries, please check out our FAQs in the first instance.

If you are unable to find the answer to your query, please complete and submit the form on The Ticket Factory Contact Us page.


We welcome all feedback and if you would like to contact us about a recent experience at the Arena, please email us at [email protected]


For more information about the companies within the NEC Group and how we use your information please see our Privacy Policy.