COVID-19 INFORMATION

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OUR MEASURES FOR SAFE AND CONTROLLED EVENT ENVIRONMENTS

 

Resorts World Arena is committed to providing safe and secure environments for our customers, visitors, staff, contractors and partners. In order to achieve this, we have a number of measures in place. We call this Venue Protect.

Everyone has a shared responsibility in helping to prevent the spread of COVID-19 and our response to the virus is covered within our Venue Protect framework.

We confirm that Resorts World Arena fully complies with government legislation on managing the risk of COVID-19 to keep everyone’s experience safe.

Our Venue Protect measures comprise of:

CONTROLLED

COVID-status checks

In line with the recent changes to Government guidance and the end of Plan B restrictions, from Thursday 27th January Resorts World Arena will no longer require visitors to pass through COVID status checks at the entry points to Resorts World Arena. This has been agreed upon in collaboration with the UK Health Security Agency.

Some organisers may decide to implement COVID status checks of their own and as the host venue, we will support them in ensuring their specific event requirements are met. We recommend that all visitors also check the dedicated website for their event before arrival, for details of any specific entry requirements.

We continue to encourage people to take a lateral flow test before arriving at the Resorts World Arena but this is not a condition of entry unless specified on the event’s dedicated website.

 

NEC Group staff are also completing tests twice a week to ensure that they are free of infection.

Known audience

As the hosts of organised events with ticketing and registration already in place, our audiences are ‘known’ meaning that contact tracing is usually possible if needed. We continue to work collaboratively with all organisers and promoters to publicise pre-registration and advance ticket sales ahead of their events. 

Contact tracing and check – in: We continue to support contract tracing through promoting use of the Government’s NHS COVID-19 Track and Trace app. The NHS QR code is also displayed at the entrance to our venues, so visitors can use this facility on arrival. 

Codes of behaviour

Health and safety risk assessments are undertaken for every event. This includes but is not limited to, the consideration of international travel and audience demographics. We also ask individuals to take personal responsibility for their health and those around them by adhering to COVID-19 safety measures in place and NOT attending our venues if they…

  • Are displaying symptoms of COVID-19 (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell), even if these symptoms are mild
  • have been asked to self-isolate because they have been exposed to a person with COVID-19
  • or live with an individual who has symptoms of COVID-19

 

Communication

Resorts World Arena providing clear, effective communications for all stakeholders to ensure compliance with our Venue Protect measures, both in advance and on-site. This can include providing details to visitors before their event via our websites and social media channels, whilst they are on-site via venue signage or our helpful and fully trained staff.

SAFE

Face Coverings

We encourage people to continue wearing face coverings indoors and on the NEC shuttle buses. 

 

Air Quality and Ventilation

In line with government guidelines, we provide the optimum amount of fresh air to all spaces to minimise the risk of COVID-19 transmission. This includes a recent, full recommission of our mechanical ventilation equipment and the upgrade of our filtration to ensure clean and safe air is circulated throughout the venues. All areas are being supplemented with natural ventilation through the opening of doors and windows as necessary.

 

Touch-free customer journeys

Human interaction is what we do but we understand that convenience is key and that many people will want to minimise unnecessary contact. We have taken advantage of tech solutions to provide contactless options. So, to minimise contact points when in our venue, visitors can pre-pay parking online, use our cashless options for payment at all food and drink outlets and even pre-order food via an app.

CLEAN

Enhanced venue sanitisation

Our thorough cleaning regimes have been extended. All communal areas are cleaned frequently, and we continue to maintain the cleaning of high contact surfaces throughout event days along with deep cleans in all public areas.

Focus on hygiene

Good hygiene is one of the most effective ways to protect yourself and others from infection. Our focus continues with clear reminders about washing hands frequently and using the sanitiser stations that are available for use throughout our venue.

 

For further information, please read our Frequently Asked Questions.

 

The NEC Group Venue Protect Framework was updated on 24.01.22. Details are subject to change depending on government guidance and specific event requirements. Those attending NEC Group events are encouraged to visit the venue websites or the event’s webpage to check for specific entry requirements.